CONTACT US

We are an online retailer and thus do not have regular business hours.  Feel free to contact us by email with any inquires at [email protected] or send a message on our contact page regarding orders, blog features, biking meet-up information, returns, exchanges, or any other services.  We would love to hear from you and will get back to you as soon as possible.

PRODUCTS

In the shop, you'll find a diverse accumulation of high-quality, unique cycling gear and accessories. How do we find these products? Our team scours the Internet, catalogs, stores, and blogs to find products that we love and that we think you will love.  We select artisans whose work and production ethics we believe in, research product quality and prior reviews, oftentimes test the product to guarantee that it's as wonderful as we think it is- and then partner with the retailers to bring you the products that we sell. 

Do you produce or sell something that you think would be a good fit for the shop?  Reach out to us at [email protected].  We'd love to hear from you.

GIFT WRAPPING

If your order is a gift, just let us know when you are placing the order.  We are happy to provide gift-wrapping for you as a complimentary service.

PAYMENT METHODS and SECURITY

LifeCycle Biking accepts the following credit cards: Visa, MasterCard, American Express, JCB, Discover, and Diners Club.

The security of your personal information is important to us. When you enter any sensitive information on our website, we secure transmission of that information to our payment processing company.  Our payment processing company exceeds the most stringent industry standards for security.

However, no method of transmission over the internet is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you have any questions about security on our site, you can send email us at [email protected].

ELECTRONIC SIGNATURES

Goods and services sold in New York State through the internet, or other forms of e-commerce venues, that use signatures to validate the terms of a contract are bound by the Electronic Signatures and Records Act (ESRA).  The ESRA provides that signatures received through electronic means will be legally binding and considered equivalent to paper signatures in New York State.

COLORS

We have made every effort to display the colors of our products that appear on our site as accurately as possible. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any product color will be accurate.  Unfortunately, we cannot accept returns because of color discrepancies. 

VISITOR COMMENTS

Any comments, information shared, or feedback submitted by users of the website shall be and remain the property of LifeCycle Biking.  LifeCycle Biking is under no obligation to pay for or respond to any such comments or feedback provided by users.

DELIVERY

We ask that you give up to 15 days within the purchase date for delivery. Processina may take 5-7 business days, depending on the item. If for some reason after 15 days you have not received your order, please contact [email protected].

RETURN POLICY

Many of our items are made to order by smaller retailers and artisans that cannot afford to hold inventory.  Because of that, all sales are final.  However, if something arrives broken or is not functioning the way that it is advertised- please contact us at [email protected] within 10 days of receiving your order and we will do our best to remedy the situation. 

When returns are possible, they will be for LifeCycle Biking Provisions product exchange or shop credit. Some items may be subject to a 30% restocking fee.  Only items purchased from LifeCycleBiking.com can be returned to LifeCycle Biking. Items purchased from LifeCycleBiking.com cannot be returned to any other retailer.  

All returns must be approved by LifeCycle Biking prior to being processed and any defective item must be shipped back to LifeCycle Biking in a like new, resellable condition within fifteen (15) days of the order delivery date as recorded by the shipping method. Items shipped to LifeCycle Biking more than fifteen (15) days past their recorded shipment delivery date will not be returned to sender and will not be processed for shop credit.

DISCLAIMER

All of the content on LifeCycle Biking's website including product images, trademarks, illustrations, designs, icons, photographs, artwork, images, and any video and/or audio materials are copyrights, trademarks, and other intellectual property owned, controlled, exclusively by LifeCycle Biking.  The contents of the LifeCycle Biking site is intended for personal, non-commercial use by visitors to the site (aside from any purchases by the visitor from our site). You may not copy, reproduce, publish, transmit, or otherwise use any copyrighted or trademarked materials present on this site without prior written consent. 

The contents of the LifeCycle Biking website are provided on an as is basis without warranty of any kind, neither expressed or implied, including without limitation, warranties of merchant ability or fitness for a particular purpose. You use LifeCycle Biking's site at your own risk and you assume all responsibility. LifeCycle Biking will not be responsible for any damages you may suffer as a result of your use from this site.